PRIVACY POLICY — Thatcher & Hale

 

At Thatcher & Hale, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment provider)
  • Order history
  • Browser type and IP address

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer service requests
  • Improve our website and shopping experience
  • Send marketing emails (only with your consent)
  • Prevent fraud and ensure security

3. Sharing Your Information

We only share your information with trusted third parties needed to run our shop, including:

  • Shopify (our e-commerce platform)
  • Payment processors (such as Shopify Payments and PayPal)
  • Shipping and fulfillment partners
  • Email marketing providers (only with your consent)

We do not sell your personal information to third parties.

4. Cookies

Our website uses cookies to improve your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you would like your data deleted, please contact us at support@thatcherandhale.com.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise these rights, please email us at support@thatcherandhale.com.

7. Security

We take reasonable steps to protect your information using industry-standard security measures, including SSL encryption. However, no method of transmission over the internet is 100% secure.

8. Marketing Communications

We only send marketing emails to customers who have opted in. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date.

10. Contact

For any questions or concerns regarding your privacy, please contact us at support@thatcherandhale.com.

Business hours (ET):
Monday – Friday: 10:00 AM – 5:00 PM
Saturday & Sunday: 9:00 AM – 3:00 PM

Phone: [TELEFOONNUMMER]